Get in Touch With Us
This is the page to use if you want to reach the editors behind Best Crypto Casinos. We cover crypto casinos available to US players, and most messages we get are about something specific: a bonus term that reads differently on the operator's site, a payout that is taking longer than expected, a coin that is no longer supported, or a state restriction that has changed. Tell us which and we can act on it.
Email Us Directly
Email is the only channel we run. Write to [email protected] and a member of the editorial team will read it. We aim to reply within two business days, and longer during holiday periods. There is no phone line, no live chat and no postal address for reader mail.
A few details make a big difference to how quickly we can help:
- Which site you are asking about — BetPanda, CoinPoker Casino, Cryptorino, Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io or Vave.
- What you saw — the page on our site, the wording on theirs, and the date you saw it. Crypto casino terms change often, so a date matters.
- Your state, if the question is about access or eligibility. Availability varies, and so does the answer.
- Screenshots where you have them. Never send us private keys, seed phrases, wallet passwords, exchange logins or casino account credentials. We will never ask for any of those, and any message containing them gets deleted.
Where We Can Help — and Where We Can't
We are an independent comparison and review site. We do not operate any casino, hold any player funds, process any deposits or withdrawals, or have access to anyone's account.
| Bring this to us | Take this to the operator |
|---|---|
| A bonus figure or wagering requirement on our page that no longer matches the operator's terms | A bonus that has not credited to your account |
| A licensing or ownership detail you believe we have recorded wrongly | An account verification or document request |
| A payout pattern you have seen reported repeatedly at one of the sites we list | A withdrawal stuck in review or pending on your account |
| A state restriction we have not reflected | Being blocked or geo-restricted from a site |
| Feedback on our rankings, scoring or coverage gaps | Responsible gambling limits or self-exclusion on your account |
For anything in the right-hand column, the operator's own support team is the only party that can resolve it. Most of the sites we cover run 24/7 live chat; keep a written record of what you are told.
How We Make Money, Stated Plainly
Best Crypto Casinos earns commission when a reader signs up through some of the links on this site. That is how the site is paid for, and it is the first thing to know before you email us about our rankings. Commercial relationships do not buy a position in our list, and they do not change a rating. If a site pays us nothing, it can still rank first; if a site pays us well and its terms are poor, it still gets written up that way.
If you think a particular review reads more favorably than the evidence supports, say so and point to the part you mean. We would rather correct a page than defend it.
Corrections: What We Check and How Fast
Bonus terms, coin support, licensing and state exclusions move faster on crypto casino sites than on almost any other kind of gambling site. Our pages carry a fact-check date — this one was last reviewed on Sep 23, 2026 — and a correction request resets it.
- You email us the detail, the source and the date you saw it.
- We check it against the operator's current published terms and any licensing register we can verify. We do not sign up, deposit or play to verify anything, so what we can confirm is limited to what is publicly documented.
- If we got it wrong, we amend the page and note the change. If the operator changed it, we update and re-date.
- If we cannot verify either way, we say so on the page rather than guessing.
Examples of the offers readers write in about
Headline offers are the single most common source of correction requests, because the number is easy to advertise and the conditions sit in a separate document. A few from our current list, with the conditions we hold on file:
- BetPanda — 10% Weekly Cashback. A recurring cashback promotion rather than a deposit match; the qualifying period, minimum losses and any wagering applied to cashback funds are set by the operator and should be read before you opt in.
- CoinPoker Casino — 150% Welcome Bonus up to $2,000. A first-deposit match. The $2,000 is a ceiling, not an amount anyone receives by default, and it comes with playthrough requirements and a claim window.
- Cryptorino — 100% Match Bonus up to 1 BTC + 10% Weekly Cashback. Denominated in Bitcoin, so the dollar value of the cap moves with the BTC price. Wagering requirements, game weighting and expiry apply.
- Punkz — 20,000 USDT Welcome Bonus + 15% Cashback and Hyperlucky — 20% Daily Cashback up to $10,000 + 100 free spins. Large headline caps, typically spread across multiple deposits or tiers, with separate terms on the spins.
- Winna — up to 60% rakeback and 25% instant cashback, Thrill — up to 70% rakeback + 10% cashback, BC Game — four match bonuses up to $4,000 + 400 free spins, Wild.io — up to 350% across the first three deposits + 200 free spins, Vave — up to 550 USDT + up to €75 free bet + 5% cashback. "Up to" rates on rakeback usually depend on a VIP tier you have to reach; free bets and spins carry their own limits.
In every case the maximum advertised requires the maximum qualifying deposit, and none of it is free money — you are committing your own crypto. If our summary of any of these no longer matches what the operator publishes, that is exactly the kind of message we want.
Questions About Coins, Wallets and Payouts
We get a steady stream of practical questions about the money side, so here is where we stand on answering them. We can explain general mechanics: how on-chain deposits and withdrawals work, why BTC, ETH, LTC, USDT, USDC and Dogecoin behave differently, why network and gas fees vary by chain and time of day, how many confirmations a site typically waits for before crediting, and why stablecoins are the usual choice for players who do not want the dollar value of their balance moving while they play.
We can also explain what to look at when comparing withdrawal limits, minimum cash-out amounts and processing windows, and why "instant withdrawal" in operator marketing means the site's own approval step, not the time a transaction takes to confirm on-chain. What we cannot do is tell you where a specific transaction is, recover funds sent to a wrong address, or advise you on self-custody wallet setup for your particular situation. Self-custody means you carry the loss if a key is lost.
On identity checks: several sites we list advertise minimal or no-KYC play at low volumes, and most reserve the right to request verification later, particularly on larger withdrawals or where their license or anti-money-laundering obligations require it. We will explain what a site's published policy says. We will not help anyone supply false details, bypass a verification request, or work around a geoblock or a restricted-state list — those messages get no reply.
What's Actually Being Reviewed Here
Context for anyone writing in about coverage. The sites on our list run slots from studios including Pragmatic Play, NetEnt and others; live dealer rooms with blackjack, roulette and baccarat, commonly powered by Evolution; and the crypto-native category — crash, dice, plinko and in-house originals, many of them provably fair, meaning you can verify a result's seed yourself after the round. Several of the same brands also run sportsbooks, and CoinPoker Casino sits alongside a poker product, so our casino coverage does not describe everything on those platforms. If you want us to look at a category we currently do not cover in depth, tell us which one.
Provably fair and RNG certification are not the same thing: the first lets you check an individual result, the second is third-party testing of a game's random number generator. We treat operator claims about either as claims until we can see the documentation, and we will say so on the page.
Legal, Eligibility and Tax Questions
We answer these generally and never individually. There is no federal legalization of online casino gaming in the US. Regulated online casinos exist in a small number of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those operators do not run on crypto. The crypto casinos we cover are offshore, licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. For most US players that is a legal grey area, not a settled question, and state law varies. Check your own state's rules, and note that operators self-restrict certain states, with the excluded list differing site to site.
Because these sites are offshore, the player protections and self-exclusion tools you would get from a state-regulated operator may not apply. Dispute resolution routes are weaker, and a foreign license is not a US consumer guarantee.
On tax: US players are generally liable for tax on gambling winnings and separately on crypto gains. That is as far as we go. We are not tax advisers or attorneys, and nothing on this site is legal or tax advice — consult a qualified professional about your own position.
Age: you must be at least 18, and 21 where the site or your state sets that as the minimum. Check the individual operator's stated minimum age before registering. We do not respond to messages from anyone under the applicable age.
Security Reports and Partnership Enquiries
If you have found a security issue with this website, email us with the details and we will look at it. If you represent an operator or an affiliate program, use the same address and say who you are in the first line — we will tell you plainly what we can and cannot do, and buying a ranking is not on the list. Press and media requests go to the same inbox.
Two unrelated notes that come up often: enable two-factor authentication on any casino account and any exchange account you use, and treat a VPN carefully — using one to get around a site's country or state restrictions usually breaches its terms and can cost you a balance.
If Gambling Has Stopped Being Fun
Crypto casino play is entertainment that costs money, and losses are the normal outcome. The volatility of the coin you hold adds a second layer of risk on top of that: a balance can shrink in dollar terms without a single bet being placed. Never stake money you need for anything else, and never bet to recover a loss.
If you are worried about your own gambling or someone else's, the National Problem Gambling Helpline is available 24/7 at 1-800-GAMBLER. Offshore sites may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, so do not assume the safeguards are there. If you mention this in a message to us, we will point you to support resources and nothing else — we will not respond with promotions.
Before You Write
If your question is about which site suits you, our reviews and rankings will probably answer it faster than we can by email — start with the comparison of casinos operating outside the UK's GamStop scheme if that is the angle you are on. If your question is about a specific account, the operator is the right first stop. If it is about something we have published, we want to hear it, and the more specific you are, the better the reply you will get.
Written and maintained by Nicole Spencer and the Best Crypto Casinos editorial team. Last reviewed Sep 23, 2026.